What Type of Customer Does RDM
RDM specializes in condominium and homeowners
associations. We understand the unique challenges and
responsibilities faced by building/property managers as well as those faced by members of the boards of property owners
Who Are Some of RDM
Current customers include high rise condominiums,
multi-building condominium complexes as well as various sized single-family and townhome communities.
Included in each customized proposal, you will find a list of references comparable to your customer type,
size, and service requirements.
What Services Besides Basic Janitorial Can RDM
RDM is a full service provider and is able to take care of
all your special cleaning needs like deep cleaning your carpets, pressure cleaning your catwalk or pool
areas, stripping and refinishing your vinyl flooring or polishing your marble floors. We can also
provide maintenance support such as changing light bulbs, minor paint projects, minor carpentry
repairs. Just tell us what you need!
How Does RDM Compute My
Property or building size, surface coverings, quantity and
size of common area amenities, current condition of areas to be cleaned, degree of cleaning or maintenance
difficulty, special customer needs or requirements, frequency of service (daily, weekly, monthly, etc.) and
number of service days required (5 days/week, 7 days/week, etc.) are all taken into consideration when
determining your contract price.
What Does RDM
RDM service contracts are customized to meet each
individual customer's specific needs and requirements. A survey of your property and a brief meeting with you
will provide us with the necessary information to put together a comprehensive proposal complete with pricing
and service specifications.
Can RDM Provide a Day Maid or Porter,
Change Light bulbs or Perform Minor
Just tell us what your needs are and RDM will provide you
with the appropriate personnel to address all your special requests!
What if I Have an Emergency and Need to
RDM's office is available to
you 9:00am - 5:00pm, Monday through Friday. However, RDM management is available 24-hours a day, 7-days a
week and will respond quickly and efficiently to your emergency.
What if I Need Something Done That's Not Covered by
RDM service contracts can include any service and service
frequency requested by the customer. However, RDM will gladly quote and perform (when authorized by the
customer) any special service not covered by the contract on an "as needed" basis and will bill the customer
Who Will Provide My Cleaning or
RDM will perform a search of our qualified, experienced
pool of applicants to find the employee(s) who will meet your specific needs and
How Often Will the Cleaning or Maintenance Personnel
As long as both you and our employee(s) are happy, you can
expect to have the same staff provide your service. For those times the match between customer and
employee(s) just isn't working, RDM will resume the recruiting, screening, hiring and training process to
find you the right personnel. RDM employees are valued and respected and many of them remain with us for many
What Incentives do RDM Employees Have to Stay With the
RDM pays each employee fairly and promptly. RDM also
provides benefits such as holiday pay, company paid uniforms, and performance bonuses. We have a long list of
applicants waiting for positions with RDM Services, Inc.!
What Happens if an Employee Calls in Sick or Takes
RDM will provide a substitute, at no additional charge to
the customer, from an experienced and qualified group of employees that is employed by RDM in this capacity.
Or, if preferred by the customer, RDM will issue a credit for service.